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Support Department Lead

  • Fluent English
Полный деньSenior
#87066Минск По Задать вопрос

Profitero Ltd is inviting Support Department Lead to provide technical product support for our English-speaking clients from Europe and USA.

We are searching for a positive and active person with fluent English, self-starter who is flexible and works well with everyone from entry-level employees to upper management.


  • Following up on any outstanding issues with customers to brief them on progress, status and estimated resolution time/date
  • Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems
  • Troubleshoot and resolve all clients' problems, escalates issues to Delivery and Product teams
  • Manage Support Team to track all open service issues and cases and be able to provide immediate updates on the situations
  • Communicate regularly within the company to keep clients informed on service processes and new features
  • Lead documentation processes, FAQs, and inventory of assets

Our expectations:

  • Minimum 5+ years experience in technical support department
  • Fluent English (both spoken and written), knowing of other languages is advantage
  • Experience with Jira bug tracking system and knowledge of remote desktop support tool
  • Strong communication and negotiation skills
  • Excellent interpersonal skills, ability to work well independently and in the team: collaboratively with employees within different departments
  • Ability to deliver outstanding customer service, demonstrate professionalism while maintaining composure in stressful situations
  • Ability to communicate, and present ideas in user-friendly language to both technical and non-technical clients and staff as needed
  • Ability to to work well with stringent deadlines and possess good organizational skills to handle multiple tasks/projects simultaneously
  • Strong troubleshooting skills
  • Success with providing support and problem resolution with unfamiliar systems, software and a passion for solving problems long-term
  • Ability and desire to deal with unfamiliar systems, create documentation for Support department
  • Strong computer skills, including Windows, MS Office, and scheduling software
  • Attentiveness to details

We offer:

  • Working on the company's own product highly demanded worldwide, one of the industry leader
  • Serious level of professional development as result of high complexity of the tasks in different development and science areas
  • Chance to experiment and influence the different aspects of product development process for achieving the best possible results
  • Opportunity to join the team of professionals where everyone can work as effective as possible and where efforts are appreciated
  • Intensive and comprehensive English language training several times a week for everyone
  • Brand new, modern and comfortable office equipped with the latest technology in the centre of the city (Business Centre "Royal Plaza”)
  • Convenient location and transportation. Just few minutes away from major city shops, restaurants and transport links
  • Fair and attractive compensation, salary review once a year, bonuses for a good performance
  • Paid lunch and dinner. Wide selection of tea and coffee, free cookies and fruit in the office

Требования к кандидату

  • Опыт: 5 лет
  • Технологии: Fluent English
irina_koltunova — Iryna Abramovich HR-менеджер

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Profitero is a next-generation pricing intelligence service for retailers and manufacturers. We help our clients increase sales and maximise profits by leveraging high-quality online competitive data at scale. 

We provide both brick-and-mortar and online retailers with their competitors' prices, promotions and full product assortment information.

More than 50 global retailers, including Staples, Sam’s Club, Waitrose, Worten and Ocado, rely on Profitero's accurate and timely competitor intelligence to make better informed and more profitable pricing decisions, helping them to increase sales as well as margins.

Profitero also supplies brands with critical online insights, helping to enhance their online sales and market positioning globally. We deliver key online metrics, including shelf of online shelf and share of promotions, in any country and from any online or multichannel retailer, updated every day.


Эл. почта:

Сайт: www.profitero.com


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